How do I export my customer data?

You can export your visitor and order data from your Fairtix dashboard.

1. Log in to My Dashboard.

2. In the left sidebar, click ‘Orders’.

3. Click the ‘Generate export’ button in the top right.

4. Choose ‘Visitor list (for specific tickets)’ or ‘Full export’.

What is the difference between the Visitor list and the Full export?

The visitor list gives an overview of who ordered tickets, including the buyers’ email addresses and the QR code values.

A full export gives you all information about the ticket buyers and orders.

Visitor list (for specific tickets)

1. Under ‘For which event’, click the bar to choose your event.

2. Is your event not listed? Click the ‘Show archived events’ toggle.

3. Enter the email address where you want to receive the export file under ‘To which email address should we send the export?’.

4. Your customer data is sent as a CSV file.

Full export

1. Under ‘For which event’, click the bar to choose your event.

2. Is your event not listed? Click the ‘Show archived events’ toggle.

3. Under ‘Which time period’, choose the start and end date of the period you want to export.

4. Under ‘Which fields do you want in the export?’, tick the information you want to export.

5. Enter the email address where you want to receive the export file under ‘To which email address should we send the export?’.

6. Your customer data is sent as a CSV file.