The Unplugged Experience
Published
How a 17-piece acoustic tribute show found a ticketing partner that matched its personal character, with 24/7 support, smart sales advice and monthly payouts to keep production on track.
The Unplugged Experience is a 17-piece acoustic tribute to MTV Unplugged, performing at unique locations across the country. The production team needed a ticketing partner that understood their brand and could help sell tickets without compromising their identity.
Musicians on stage at every show.
Payouts to support pre-financing of productions.
Support availability always reachable by email or phone.
Of ticket issues handled and resolved by Fairtix.
From managing everything alone to a partnership that feels like an extension of the team.
Ticketing that protects the brand while growing the audience
The Unplugged Experience needed more than a ticket shop. They needed a partner who could advise on sales strategy, handle customer issues and provide audience data all without losing the personal, authentic feel of the show.
Smart sales advice without the hard sell
Through ticket sales, the team now has access to email addresses and audience data that helps them define and refine their target group. "We mostly know who our audience is, but we want to fine-tune that," the founder says. "Fairtix has really handy tools to find that data. Ultimately it's important for us to know exactly who our audience is, and these tools help enormously.
24/7 support that actually picks up
The founder highlights round-the-clock availability as a key difference from previous providers. "I can send an email or call at any time, and my experience is that they are always reachable. I haven't experienced that with other companies." When a question comes up, the team simply hands it over and Fairtix resolves it. No back-and-forth, no waiting.
Audience data to fine-tune the target group
Through ticket sales, the team now has access to email addresses and audience data that helps them define and refine their target group. "We mostly know who our audience is, but we want to fine-tune that," the founder says. "Fairtix has really handy tools to find that data. Ultimately it's important for us to know exactly who our audience is, and these tools help enormously.
Fairtix is an innovative, modern company with a personal touch and very friendly, knowledgeable people who give good advice. They offer exactly what every organiser is looking for: selling tickets in a pleasant way and keeping the customer happy.
Rocco Jansen
Founder, The Unplugged Experience
FAQ
Frequently asked questions about The Unplugged Experience ticketing setup
How did Fairtix support Rocko Events outside office hours?
The decisive factor was the personal character of the partnership. The founder felt he was dealing with people who, like him, work from passion and genuine interest. Fairtix took the time to understand the concept and made sure the personal identity of the show came through something the team had not experienced with previous providers.
How does Fairtix help The Unplugged Experience sell more tickets?
Fairtix provided tailored advice on how to sell tickets more efficiently without being too pushy or losing credibility. These subtle, strategic tips complemented the team's existing knowledge and contributed to stronger ticket sales, while keeping the audience experience authentic and respectful.
How does Fairtix handle customer support for The Unplugged Experience?
How does Fairtix handle customer support for The Unplugged Experience? Fairtix provides 24/7 support by email and phone. When a question arises, the team hands it over and Fairtix resolves it directly. The founder notes this level of availability and responsiveness is something he had not experienced with previous ticketing companies.
Can The Unplugged Experience access audience data through Fairtix?
Yes. Through ticket sales, the team collects email addresses and demographic data that helps them define and refine their target audience. Fairtix provides tools to analyse this data, giving the organisers a clearer picture of who their audience is and how to reach more people like them.
Does Fairtix offer monthly payouts for event organisers?
Yes. Fairtix pays out ticket revenue monthly rather than only after the event. For productions like The Unplugged Experience, which involve significant upfront costs for venues, musicians and equipment, this monthly cash flow is essential to keep the production running smoothly.
